Generally, all recordings are available for downloading within two weeks of the end of a conference.
One will be from eWay (the payment gateway) giving you are record of your credit card transaction.
You will also receive an email from the online store giving you details of your order. If you are “pre-ordering” recordings, the email will indicate that and will confirm the date before which we expect to make the digital downloading of your recording available.
If you are “purchasing” recordings, you’ll receive an email confirming your order and including the appropriate download links that you’ll use to obtain your files.
All credit card details are handled by our payment gateway provider – eWay. No credit card information is ever handled by our server. eWAY is tier-one PCI DSS compliant.
You will then be able to delete any item by clicking the small red “X” to the left of the image associated with that item.
You can adjust the quantity of any item in the Cart by editing the number in the “Quantity” column.
Once you are finished editing the contents of the Cart, you should next click “Update Cart” at the bottom of the “Total” Column
The “Buy 8 recordings for the price of 7” is an inbuilt coupon in this store. If you take advantage of that discount, you’ll notice that the top of the Checkout Page acknowledges that a coupon has been processed to give a discount.
All recordings are delivered as digital downloads from Dropbox.
You will receive an email which will include a download link for each individual recording you have purchased. When you click one of these links, the relevant file will immediately start downloading to your device.
You also have the option to have recording delivered on a DVD posted to your mailing address. This option can be selected at the CHECKOUT stage of the purchase.
One of the emails that you will receive within a few minutes of completing your purchase will confirm that your order has been received and has been processed.
This email will contain either the download links or the date before which the editing will be completed and the recordings will be available.
Once recordings are available you’ll receive a further email with the list of relevant download links.
MP4 Video and Indexed MP4 files are generally about 50-100Mb and take roughly 10-15 mins to download on a standard ADSL internet connection.
If you purchase a package (or complete set) of files, a separate download link will be provided for each individual file so that you may download as required – rather than needing to download all files at once.
If downloading large files is not viable for you for any reason, we offer an option to have your recordings delivered on data DVD disk through the normal postal services.
In the CHECKOUT stage of your purchase you are able to select this option. A $30 charge applies.
INDEXED MP4 recordings are downloaded as a *.zip file which needs to be extracted first. Modern operating systems (both mac and pc) have these utilities built-in, so usually all that is required is for you to double-click the *.zip file.
Once extracted, the recording will appear as a folder containing a number of files including the basic *.mp4 video file and all of the files necessary to play the video recording along with the extra indexing and controls available in this format.
A typical layout of this folder is shown in this graphic.
To begin the playback of this recording, open the file START.html in your preferred browser.
Go to HERE to see a demonstration of the player functions.