Concurrent Sessions – Community… Sealey, Guy, Olsen


Concurrent Sessions – Community… Sealey, Guy, Olsen

SKU: ACSA2019-SESSION05 Category:


People + Purpose = Performance

Ms Marita Sealey (Jewish Care Victoria, Melbourne, Australia)


Jewish Care Victoria is a faith-based, not for profit organisation which provides a wide range of social support services including community aged care. This division services over 3000 clients with approximately 300 staff.

The introduction of client controlled funding in February 2017 provided a wake-up call for the Board and Executive that the old way of doing business, whilst having served the community well, would not be sustainable into the future.

The decision was made to rebrand and restructure community aged care to improve focus on the client/consumer/customer and ensure customer service carried just as much weight as client care and ensure that Jewish Care Victoria would have a successful, sustainable business into the future. From May 2018 community aged care was re-branded as Active Living Services and we commenced making the changes required to support success and sustainability.

Those changes included:

A new structure
New staff roles
New lines of responsibility
Different expectations of staff in terms of skills and attributes needed for the future business
New approach to ‘onboarding’ clients
Improving client communication and information pathways
This presentation aims to highlight key parts of the transition project with an emphasis on:

The structure designed on the client journey
Skills and attributes required for new roles
The challenges in undertaking a major change project whilst delivering ‘business as usual’
Business efficiencies
The courage required to think differently
Where we started and where we have got to today.
Relationship to ACSA 2019 National Summit and delegates

All aged care providers needing to reassess how they respond to the changing aged care environment
This paper illustrates one organisations response to the emerging scenarios focusing on the human aspects of the business


Is there a place in the Aged Care industry for Volunteers?

Mrs Tammie Guy (Comlink, Sunshine Coast, Australia)


While the Aged Care sector attracts almost 250,000 direct care employees in Australia, it continues to face a serious skills shortage. Furthermore, meeting the genuine needs of our clients requires a stable workforce, and this stability can be difficult to maintain as funding changes and the sector lives under a media microscope. Doing ‘more with less ’ now appears to be a proprietary discipline. So, is there a meaningful place for volunteers in our industry?

Statistics show Australia has a rich volunteering community, with millions of volunteers giving up their time to support and assist sporting clubs, children’s services, religious groups and emergency services. However, Aged Care continues to be a neglected pathway, despite the fact that volunteers often include highly-skilled, educated people looking to make a difference in the world.

Could a creative, evidence-based approach to engaging volunteers be part of the Aged Care sector of the future?

In this session, we will explore:

The positive impact volunteering can have on our clients and our industry as a whole, including the purposeful roles a volunteer might play within our industry
How research demonstrates that volunteering can have a positive effect on the mental health and wellbeing of both the volunteers and clients
The financial return on investment for building a structured volunteer program, and a case study of how volunteers stretch the funding dollar even further
Contemporary strategies for attracting cross-generational volunteers to what can be perceived as a ‘dull and grey industry’.


Mosaic: Empowering LGBTI People to Better Plan Their Ageing

Ms Kimberly Olsen (Uniting, Sydney, Australia)


Mosaic represents an exemplar of Voice of Customer, a human-centred design approach applied to person centred care. Mosaic is an app designed for and by the LGBTI communities to empower them to better plan their ageing, to involve their families of choice, care teams and aged care organisations in that process.

Using a semi-agile human-centred design process, Uniting demonstrates how working with community can deliver an exemplar in voice of customer. Mosaic has been nominated for two Good Design Awards.

Kimberly is Project Officer- Service Excellence at Uniting, where she is responsible for the provision of project, change and coaching expertise in the delivery and adoption of LGBTI specific learning strategies resulting in more informed decisions, better access and culturally appropriate aged care service provision.

She is also founder and CEO of Trans Employment program Australia, a program to improve recruitment opportunities for trans and gender diverse people.

Kimberly has spoken at many events and seminars on gender diversity, women in leadership and LGBTI Inclusion and privilege. She has provided thought leadership on many diversity topics and has been a subject matter expert on the Rainbow Tick accreditation and the inclusion of transgender and gender diverse people within the workforce. She has insights that would be hard to attribute to others on gender diversity having worked and conversed much of her adult life presenting as a man and then experiencing the loss of privilege as a woman.

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